Care Navigation

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Our Medical Receptionists have been given specialist training to help them direct patients to the right health professional first time.

We are working hard to make sure that when people need to see a GP, they have access to one quickly and in a way that suits them, be that in person or over the phone.

Sometimes though, the GP isn’t really the best person to see. Patients could be seen and treated quicker by a nurse or a pharmacist for example and in some cases, the GP practice might not be the right place at all for the query. That’s where care navigation comes in.

Care navigation supports practices and patients to make the best use of valuable NHS resources.

Services that are currently available for Medical Receptionists to signpost to are:

●  Local pharmacy   Click here to see NHS Inform Video

●  Dentists   Click here to see NHS Inform Video

●  Opticians   Click here to see NHS Inform Video

●  Community Mental Health Nurse   Click here to see NHS Inform Video

●  Physiotherapy    

●  Health Visitor

●  Midwifery Service

●  Practice Nurse  
 

 

 

When a patient contacts the practice for an appointment, our Medical Receptionist will ask for a brief outline of the problem so they can identify the patient’s need. This will allow our Medical Receptionist to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services.

You won’t be asked to divulge any personal or confidential information you are uncomfortable with and you can decline of course. Please be assured that if you need to see a GP, you will get to see a GP.

Medical Receptionist will never try to diagnose your problem or offer you clinical advice; this new way of working is about offering you the choice to see other health professionals who will be more appropriate than the GP, and who may often be able to see you quicker and easier.

Their goal is to ensure that patients get the right care at the right time in the right place with the right outcome. For example, when a patient presents with symptoms that would be better dealt with by another service such as a physiotherapist or optician, patients can go straight to the service which best meets their health and wellbeing needs. Our Medical Receptionist will advise which services is most appropriate.

More information about self care for common conditions that can be treated without the need for a GP appointment can be found at: https://www.nhsinform.scot/  

NHS inform is Scotland's national health information service.

NHS Inform is an exceptionally good website that provides patients with accurate and relevant information to patients allowing to help them make informed decisions about their own health.

NHS inform has information about:

  • illnesses, injuries and conditions
  • tests and treatments
  • healthy living topics - like smoking, alcohol, food and mental wellbeing
  • services provided by GPs, pharmacies and dental surgeries in Scotland
  • your rights when using these services.

Want to try the service? Visit www.nhsinform.scot or contact the health information team by phone 0800 22 44 88 or webchat.

For quick access to information that could help you help yourself, visit the NHS Inform Self Help Guide.

Visit the Scottish Service Directory at www.nhsinform.scot/scotlands-service-directory.
Scotland's Service Directory hosts all relevant, funded and quality assured holistic health and social care services within each health and social care partnership. This is in addition to the GP's, Hospitals, Pharmacies, Dentists, Sexual Health clinics and Optiticians.

 

Green Practice Perth

Green Practice

Whitefriars Surgery
Whitefriars Street
PERTH
PH1 1PP

Email us

Contact Information

Reception  Reception: 01738 627912

Prescriptions Prescriptions: 01738 620012

District Nurses District Nurses: 01738 473317 (Message Service Only)

Health Visitors Health Visitors: 01738 445 173

Patient Transport Service

0300 123 1236

For more information visit:

www.scottishambulance.com

To cancel a transport request call:

0800 389 1333

between 9:00am and 5:00pm Monday to Friday